FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to get your new cookware to your kitchen safely:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to be completely satisfied with your new cookware! If you are not happy with your purchase, you can return your unused and unwashed items in their original packaging within 30 days of delivery for a full refund.

Q: My order arrived damaged or has a defect. What should I do? A: Cookware can be heavy, and while we package our products securely, damage can occasionally occur during transit. Please take a quick photo or video of the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE

Q: Is ZyveraNest cookware dishwasher safe? A: While many of our products are dishwasher friendly, we strongly recommend hand-washing with a soft sponge and mild soap to prolong the life of the non-stick coating and preserve the exterior finish of your cookware.

Q: Can your cookware be used on induction stovetops? A: Compatibility varies by product collection. Please check the specific "Product Specifications" section on the individual product page to confirm if the item is induction-compatible.